Legal
Refund and Return Policy
Last updated: September 17, 2026
Return eligibility
Return eligibility depends on the product, its condition, applicable health and safety rules, and the law governing the transaction. Opened consumable products, broken seals, used cosmetics, and personalized or final-sale items may be ineligible where permitted by law.
Requesting a return
Contact Customer Support with the order number, item, reason, and relevant photographs before sending anything back. A return address and instructions must be confirmed first. Do not send returns to the business address unless instructed.
Damaged, defective, or incorrect items
Report these issues promptly after delivery and keep the product and packaging while the request is reviewed. CHRIVEA may request photographs or other reasonable evidence.
Refunds
Approved refunds are sent to the original payment method. Processing time depends on the payment provider. Original shipping charges and return shipping may be non-refundable unless required by law or the item was damaged, defective, or incorrect.
Cancellation
Contact Customer Support as soon as possible. Cancellation cannot be guaranteed after fulfillment has started.
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